Frequently Asked Questions

Question 1

What types of businesses do you serve?

Accepted Answer

We serve small to mid-sized businesses, nonprofits, and organizations throughout Metro Detroit. Our clients range from professional services firms and medical offices to retail operations and educational institutions.

Question 2

Do you offer ongoing managed IT support or only one-time projects?

Accepted Answer

We offer both. Many clients engage us for one-time projects such as network installations or camera system setups, while others retain us for ongoing technology support and maintenance. We'll recommend the right engagement model based on your needs.

Question 3

What is your typical response time for support requests?

Accepted Answer

For urgent issues affecting business operations, we aim to respond within a few hours. For standard support requests, we typically respond within one business day. Response times may vary based on the scope of the engagement.

Question 4

Do you support Microsoft 365 and cloud services?

Accepted Answer

Yes. We assist businesses with Microsoft 365 setup, migration, user management, and ongoing administration. We also support a range of cloud platforms and can help you evaluate which solutions best fit your organization.

Question 5

How do I get started with Finness Connections?

Accepted Answer

The easiest way to get started is to submit a service request through our website or call us directly at (877) 920-4544. We'll schedule a consultation to understand your technology environment and discuss how we can help.

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