Refund Policy

At Finness Connections LLC, we stand behind the quality of our products and services. This Refund Policy outlines the conditions under which refunds may be issued for digital products and professional services purchased through finnessconnections.com.

Please read this policy carefully before making a purchase. By completing a purchase, you acknowledge that you have read and agree to this Refund Policy.

All digital product sales are final. Due to the nature of digital goods — which are immediately accessible upon purchase and cannot be "returned" — we do not offer refunds on e-books, guides, toolkits, templates, checklists, or any other downloadable materials once the purchase is complete and the download link has been delivered.

Exceptions. We will issue a full refund for a digital product purchase if:

To request an exception-based refund, contact us within 7 days of your purchase date with your order confirmation and a description of the issue.

• The file is corrupted, unreadable, or fails to download, and we are unable to provide a working replacement within 5 business days of your report.
• You were charged more than once for the same product due to a technical error.
• The product delivered is materially different from what was described at the time of purchase.

Refunds for professional IT services (managed support, consulting, network setup, etc.) are evaluated on a case-by-case basis. The following general guidelines apply:

• Before work begins: If you cancel a service engagement before any work has commenced, you are entitled to a full refund of any deposit paid, minus any non-recoverable third-party costs incurred on your behalf.
• After work begins: Refunds for partially completed work are not guaranteed. We will work with you in good faith to reach a fair resolution based on the scope of work completed.
• Completed engagements: No refunds are issued for services that have been fully rendered and accepted.

For physical merchandise (apparel, accessories, branded items) purchased through the Finness Gear store, the following policy applies:

• Items may be returned within 14 days of delivery if they arrive damaged, defective, or incorrect.
• Items must be unused and in their original condition and packaging.
• Customized or personalized items are non-refundable unless defective.
• Return shipping costs are the responsibility of the customer unless the return is due to our error.

To initiate a refund request, please contact us with the following information:

We will respond to all refund requests within 3–5 business days. Approved refunds will be processed to the original payment method within 5–10 business days, depending on your financial institution.

• Your full name and email address used at checkout
• Order confirmation number or transaction ID
• The product or service for which you are requesting a refund
• A clear description of the reason for your request

For refund requests or questions about this policy, please reach out:

Finness Connections LLC

6876 Middlebelt Rd, Garden City, Michigan 48135

services@finnessconnections.com

(877) 920-4544